Quintessentially – Una società di servizi di portineria con un fatturato di $ 202 milioni

Have you ever thought about how a rich man books his luxury vacation? Do they scroll across various websites or go for some inquiry calls? Or do they compare the hotels and flight prices on various sites?  

Do they even have time to surf? 

Obviously not, right?

And this is a place where Concierge came in the picture. A concierge who will perform every task on behalf of you likes scheduling a vacation or meeting, making the party arrangement as per your instructions, reminder of the important events and much more.   

But, what’s this buzzword “Quintessentially” in the market?

Well, Quintessentially is one of the largest concierge companies worldwide. But before having a deep dive in it, first, we will go through what is concierge service?

Brief on Concierge Service 

So, the concierge is about an individual or a company that has specialized in providing personal assistance or any such assistant service. A concierge will handle every single task for yours, and you need to pay them on a monthly or hourly basis as per your niche.  

The main goal here is to save the time of an individual by performing their regular tasks. Every single thing is managed by a Concierge as per your requirement. And the best part is concierge is spreading in every field like medical, lifestyle, hotel, travel, wedding and much more. 

So, now you have a complete idea of what is a concierge, so let’s get through the biggest hit of the Concierge service –  Quintessentially.   

World’s Best Concierge Company – Quintessentially

Yes, it is the most successful concierge company with a turnover of approximately $202 million. 

It was commenced in 2000 and by now, it is one of the most luxurious concierge service platforms globally. The cofounders of  Quintessentially are Ben Elliot, Paul Drummond, and Aaron Simpson. Now, Quintessentially has appointed Annastasia Seebohm as the CEO Globally.    

It has its offices in 63 cities and has 33 sister companies under their roof. Quintessentially is the winner of many popular concierge and prestigious travel awards like World Travel Awards’ Europe’s Leading, Conde Nast’s Best Concierge Company, etc. 

Quintessentially especially works to take care of the demands of users. The only thing which makes it different from other concierge services is its three-level service. These users have three ways to purchase the services as given below.  

General level:

It is a reactive service, where a user needs to write about their requirements to Lifestyle expert. And they will work as per your request. 

Dedicated Level: 

It fulfills a user’s need on the react level as well as reaches out to the user proactively. They provide extraordinary service to the user as per their preferences. 

Elite Level:

 It provides a user with four managers across the globe to manage every single thing asked by a user. And these managers are the most experienced ones.

This way, Quintessentially provides users with three types of Concierge service. And this level is one of the reasons behind its success. 

The personalized service is a major attraction by most of the clients. Here, a concierge will know every single thing about you and accordingly arrange every important event of your life. Something like your kid’s birthday, your anniversary, company events and a lot more. You just need to sit back and relax, everything will be conducted by your concierge. 

The company has various price ranges for this three-tier starting from $5,500 to $45,000 per year. The company has a vast range of clients which includes celebrities, well-known entrepreneurs,  sports person and more.      

Reason Behind Quintessentially Success

So what made Quintessentially such a huge brand and multi-million company? 

The main reason behind it is the high-quality concierge service they provide and making some impossible demands come to reality. Some unachievable demand fulfilled by them are:

  • Setting up a complete James Bond  scene right from the kidnapping on the streets of London
  • This one was the best, that organizing a dinner date on an ice-berg
  • Closing the Sydney Harbor Bridge to let a client propose his finance
  •  Flying a pet in the Private jet

So, these were some of the impossible tasks which Quintessentially made possible. Thus, now you understand the reason behind its success. 

And another reason behind its success is Quintessentially fearless CEO Annastasia Seebohm. She took the company to a whole new level with her efforts and smartness.  

After she joined the company, in a lesser time she became the global CEO at Quintessentially. In 2017, the revenue of the Quintessentially was $100 million. And later, she upstreamed the company’s revenue by $100 million in a short span of time. That means, just in the last two years the Quintessentially turned to be $202 million company. 

Some part of Quintessentially revenue is generated from the Real Estate. Here is a short video to give a short glimpse of Quintessentially’s real estate. 

Wrapping up

So, this was all about Quintessentially’s success. They have fulfilled almost every demand of their clients right from arranging a party at the place Madonna is performing to book a dinner date on a yacht in Southern France. 

The key reason for success is their dedication towards their clients. And high-quality luxurious concierge service they provide. 

I fondatori di Boon Brokers raccontano come hanno costruito con successo un'attività di intermediazione per il rilascio di mutui, assicurazioni e azioni

Welcome to our founder lessons series.

This week, Michael and Gerard share how they co-founded Boon Brokers, an independent mortgage, insurance and equity release brokerage.

Tell us about Boon Brokers

Boon Brokers is an independent mortgage, insurance and equity release brokerage based in East Anglia. Our independent and directly authorised status (FCA no: 301141) allows our staff to advise and arrange cases on a whole-of-market basis. This means that, where other brokers may be restricted, we can identify the most suitable lender/product in the UK for our clients’ requirements.

Our brokerage has over 60 years of experience in the industry – yet we are always seeking to innovate with new technology/systems to enhance the clients’ experience of our process. A core selling point of the company is that we do not charge any client fees for mortgage or insurance cases.

All mortgage brokers in the UK are paid a ‘procuration fee’ by the lender upon completion of a mortgage application. This procuration fee is sufficient to cover our costs. According to the government’s Money Advice Service, consumers can save an average of £500 on broker fees by using Boon Brokers services.

In addition to this, free home consultations are provided in Norfolk/Suffolk and our staff will automatically review your mortgage options when an opportunity to re-mortgage, for cost-saving or capital raising, arises. 

Why and how did you start Boon Brokers?

The co-founders of Boon Brokers, Michael and Gerard, founded the business with a clear vision. This vision is to offer the cheapest advice and arrangement of financial products whilst simultaneously providing the highest quality of advice in the UK market. A strong driver of our motivation to start the business was that we noticed vulnerable consumers, with limited financial knowledge, consistently being taken advantage of by numerous brokers in our region.

There are many brokers that charge clients a fee (often £500) even if the case does not complete. In our opinion, this is an unethical practice. For this reason, with all of our services, no client fee is ever charged if a case does not complete. No client fee is charged, period, for mortgage or insurance cases.

Another driver of our company launch was our observation of the lack of technological advancement in the industry. Many brokers are still using obsolete technology from 15+ years ago that is now deemed inefficient in many other industries. Our team, which comprises a blend of youthful energy and experience, constantly invests in new technology to enhance our market offering. 

In order to establish a financial service brokerage in the UK, the firm must be approved either directly or indirectly by the Financial Conduct Authority. Boon Brokers, formerly known as Business Matters, was approved for directly authorised status by the FCA many years ago. After directly authorised status was achieved, we invested in: the training of our staff, marketing for lead generation and technology to ensure a high-quality service. We have expanded on those initial investments ever since. 

What has been the biggest success factors?

The biggest success factor, without doubt, is the premium level of financial advice on offer. Our Trust Pilot reviews are testament to the level of service offered by Boon Brokers. The single most important function of our business is to consistently offer the highest quality of advice available in the UK market.

As a result of our premium advice service, we have witnessed an increasing number of client referrals on a daily basis. The vast majority of our business is generated from word-of-mouth referrals. The business is now at a phase of ‘critical mass’ in which growth will be exponential, due to the high number of daily referrals, as long as the level of advice stays at a premium level.

Through various quality control and training tests, we ensure that the level of advice offered by our advisers remains at the highest level. In addition, no client fees for mortgages/insurance, free home consultations and whole-of-market access has significantly increased our enquiry numbers.  

What are the biggest challenges you have faced launching and running the company?

The biggest challenge that we face is setting aside time to focus on scaling the company. As our business, if growing rapidly, all of our staff are functioning at almost full capacity. Therefore, it is difficult to take a step back and reflect on our growth in order to identify the best route for expansion.

However, we have recently allocated time slots throughout the week to focus on our marketing, operations, recruitment and financial objectives. This new time management practice should reduce the challenge of ensuring the optimal scaling of the business. Another challenge is financial.

As we are constantly re-investing in the business, it can take many months for us to see a financial return. However, as mentioned in the next paragraph, we stick by the principle that a focus on adding value is the most optimal way to expand a business. Therefore, we are happy to endure any financial worries that naturally arise from large investments in order to add value to the business. 

Final words for aspiring entrepreneurs?

If you are hoping to run a successful business, focus on value creation. Do not “chase the money”. I see so many budding entrepreneurs base all of their decisions on maximising short-term cash-flow.  Revenue figures will organically grow as a by-product of a high-value market proposition.

Many entrepreneurs chase money by, for example, expanding too quickly or significantly reducing their costs. These sorts of rash decisions often lead to a worse value offering for the firm’s target market. Therefore, if you focus only on adding value to your target market, your business will remain focused on its core objectives. Growth is far more attainable with a focused mindset on value creation.

Antibodies.com Co-Founder Shares How His Team Launched a Marketplace That Helps Life Scientists to Purchase Critical Research Reagents

Welcome to our founder lessons series.

This week, Antibodies.com co-founder, Dr Stewart Newlove reveals how he and his partner launched a business that supplies cost-effective antibodies, proteins, and assays for life science research.

Tell us about Antibodies.com

Antibodies.com is headquartered in Cambridge (UK), which is a hub for life science research, and an inspiring place with all the discoveries being made right on our doorstep. We provide research and diagnostic reagents to life scientists around the world, and in this way are helping to accelerate societies’ understanding of biology and the causes of disease. Specifically, we supply primary and secondary antibodies, proteins and peptides, immunoassays and kits, as well as other companion products.

Why and how did you start your company

The reason my business partner and I started Antibodies.com was because we noticed issues with the scientific research products market, particularly with antibodies. Fundamentally, products are sourced from a primary manufacturer, rebranded and sold to researchers at an unreasonably high price, due to the marketing and operational costs involved. This meant that end-users were not getting the cost-effective products they needed to ensure that their lab budgets were used in the most efficient way. In light of this, we decided to set up our own company.

Our products are sourced from the same primary manufacturers, but by operating a lean business model and not altering the branding on the products, we can deliver them at a lower price to our customers. Ultimately, we are trying to change the market to make it more transparent and beneficial to scientists who depend upon these products to carry out ground-breaking research.

What has been your biggest success factors

Persistence has been the key to success so far for Antibodies.com. There are two main scenarios in which persistence is needed. The first being that on some occasions, ideas or approaches prove not to be successful, which can be difficult to accept, particularly if they have required a lot of time and money.

However, these sorts of failures are inevitable, and the key to success is being able to demonstrate resilience through challenging times. The second scenario being that on other occasions, an initiative may not appear to be fruitful at first, but might end up being a rewarding venture later down the line. The only way to determine whether it is or not is to be persistent. 

What are the biggest challenges you have faced launching and running the company

We did not realise how resistant parts of our target market would be to the alternative we were presenting, even though it would be beneficial to them. Over the years we have encountered some very sceptical individuals, who are loyal to other companies which they have been using for a long time. Fortunately, we have been able to communicate the concept of our business to a lot of people, who are largely willing to work with us once they understand how they would benefit from our products. It pays to understand how people will view what you are offering from an outside perspective.

Despite these challenges, it is always rewarding when a customer is pleased with our services, and have saved money, meaning their lab budget will go further. 

Which do you think is most important: the right market, the right product, or the right team?

All, of course, are vital to a successful business. If I had to choose, I would say the right product. The reasons being that firstly, if you do not offer exactly what your market requires, you will find it difficult to capture the attention of potential clients. Secondly, if your product does not work well then it will be difficult to retain clients, meaning the business will be unsustainable. Finally, if your product does not stand out as being the best, it will be difficult to build a solid reputation, and longevity will prove to be difficult.

Final words for those chasing the start-up dream

If you have a promising business idea and a positive attitude, do not be afraid to pursue your start-up dream. Often the main limiting factor will be your own self-doubt. A true belief in your product or service will be the driving force towards building a successful business. That having been said, do not expect everything to fall into place immediately. At times it will seem like there are endless obstacles to overcome, but in the end, it is those that persist who will prosper.

Il co-fondatore di Imaginovation rivela che il suo team ha lanciato con successo un'azienda che sviluppa soluzioni Web e mobili

Welcome to our founder lessons series.

This week, Michael Georgiou shares how he co-founded a business that builds enterprise-level web and mobile applications, IoT, AI, blockchain, and VR/AR applications for companies of all shapes, sizes, and industries. 

Tell us about Imaginovation

Hello! My name is Michael Georgiou, and I am a Co-Founder and CMO at Imaginovation. We are an award-winning technology and app development company based out of Raleigh, NC. 

At Imaginovation, we provide custom enterprise-grade technology solutions to a variety of businesses in any industry, from funded startups to Fortune 500 companies. 

Our services include building custom web applications, mobile apps, and emerging technologies such as AI development, IoT development, AR & VR app development, and blockchain development. 

Why and how did you start your company?

I started Imaginovation with my friend and brother-in-law Pete Peranzo with an aim to help businesses achieve their true potential through innovative tech solutions.

It all started back in 2011. I had finished my Master’s degree in Australia and came back to the US. But, I didn’t have a job as the Great Recession of 2008 had just ended, and the economy was still in bad shape. 

My business partner and CEO of Imaginovation, Pete Peranzo was working at SAS, at that time, but he wanted to do something bigger, and build something of his own.

Pete and I met through one of our mutual friends years before, but little did we know that we would become such great friends and then 50/50 business partners.  

Pete knew that there’s a hidden entrepreneur inside me. One day, very randomly though, Pete called me and asked if I want to start a company. “Wait. What?” I was both excited, confused and very anxious to know his idea. 

I always had this dream of starting my own business, and put my marketing and creative skills to work. So I was more than excited to implement Pete’s idea, but there was a hitch. None of us knew how to build a business. 

Pete and I were determined to start a technology company helping other businesses with their websites and applications. Some of Pete’s friends, who were software developers and web developers, and also jobless at that time, were happy to join us. They were ready to work for free for a few months until we were able to close some business. 

We came together and decided to set up a full-service web and mobile app development company to help businesses achieve their true potential through innovative technology as well as solve their internal pain points. 

We started mulling over the company name, and I thought a great slogan for our company would be “Imagination turns innovation,” and the name “Imaginovation” quickly popped in our mind. In fact, it was a dream I had the night before, so it felt like fate, to be honest. 

This is how Imaginovation came to existence. 

What has been your biggest success factors

We started our company from NOTHING. Yes, Imaginovation is a 100% organically bootstrapped company that started with a simple Craigslist ad. We built Imaginovation through hard work and dedication. 

Since the very beginning, our aim is to build and improve our brand value and recognition. We aggressively promoted our services through Craigslist ads and other free business directories at the start. 

We would also reach out to hundreds of people every day through emails, and as time went one, we started getting some qualified leads that lead to clients. Those were the leads that helped us kick-start and essentially grow our business. 

We would brainstorm and figure out ways to provide value to all the leads in order to grow our portfolio, clientele, and trust and credibility in this over-saturated market. 

We also attended many local events in Raleigh, Cary, Charlotte, and Durham to connect with potential leads and prospects. Reaching out to local businesses digitally and in-person helped us build momentum, give us a face, and build a presence around our local area. 

When we had a handful of projects after the first six months, we decided to drastically enhance our website and start marketing it across North Carolina. We developed our website, setup the social channels, and started posting helpful and insightful blogs every week, and socializing them. 

Our primary focus was building an SEO-optimized website that would help us establish a valuable and credible online presence. 

I used to research, read, and chat for several hours with my friends and online marketing experts, trying to understand SEO, PPC, content marketing, social media ads, and whatnot. I have also spent countless hours learning Google algorithms, Google trends, and analyzing top service providers and competitors in our domain. 

The learning and analysis allowed us to create SEO-friendly content for our website and improve competitive Google rankings organically over time. Eventually, with our combined SEO strategies, our website began ranking on the top of Google in North Carolina and even nationwide for many competitive keywords. 

This generated thousands of unique visitors per month to the website, which translated into leads, and eventually clients.

What are the biggest challenges you have faced launching and running the company

Being an entrepreneur is not easy. You have to make a lot of sacrifices and fight your way through some of the toughest obstacles in order to see your business flourish. We didn’t know much about entrepreneurship when we started, but we learned things through tons of trial and error and consistent hard work.

Not knowing anything about how to build a business was the biggest challenge for us. But, as I look back now, I must say that it was actually a blessing in disguise.

Pete and I literally put our sweat, blood, and tears into growing the company, and I mean “literally”. The emotional, physical, and mental struggles that we faced were imperative to our success, but we persevered and never gave up. 

A good example was Pete losing his firstborn child, who was a beautiful premie baby that couldn’t hold on any longer after about seven weeks or so. During that time it was incredibly challenging because Pete had to step away from his traditional work hours, and I had to step in and take on a lot of that workload. 

The lack of sleep and stress during the years caused us to get sick continuously while also working because we had no choice but to continue to work, taking a very little vacation, and times of heavy anxiety were frequent during the mountains of challenges that were in front of us. 

However, as business partners and brothers-in-law, we balanced out each other, picked one another up when the other was down on the ground, worked together, stayed positive, trusted, and made big things happen. 

Which do you think is most important: the right market, the right product, or the right team?

I would say all of them are equally important. You need the right team to create the right product and the right market to sell your products or services. 

But above all, I think having the right mindset is extremely important above all. Being an entrepreneur is not easy. You have to make a lot of sacrifices and fight your way through some of the toughest obstacles in order to see your business flourish. 

We didn’t know much about entrepreneurship when we started, but with the right mindset and hard work, we learned things through and performed tons of trials and errors to get to where we are now.

Final words for those chasing the startup dream

For all those who are chasing their startup dream, I would like to say this:

Make sure your idea and concept is something that reflects what you are really good at, such as your skillset, capabilities, and strengths. Most importantly it needs to reflect your life’s purpose, and in my personal opinion, your purpose should be driven and derived by your passion. 

Be prepared for a huge task list, of course, this should come after you have created a well thought out business plan, and ensure you complete and execute one task at a time. 

As entrepreneurs, you would want to get a thousand things done at once, and many times it becomes so overwhelming that you see an Mt. Everest of issues and tasks to complete, which becomes incredibly stressful. 

So, to unclutter your mind, and take it one task at a time, and one day at a time. Make sure you set goals for you and your team to achieve and create weekly tasks that are realistic to be completed. 

As you start to see progress internally, you will start to see progress externally such as generating new leads, closing new deals, building long-term relationships, and scaling your business.

Check out our corporate website to know more about what we do and our journey so far. 

You can also watch our story in the video below:

Don’t forget to check out my podcast website and listen to the success stories of entrepreneurs, business leaders and thought leaders around the world.
Finally, you can connect us on Facebook, Twitter, LinkedIn, and Instagram.

Dandy Marketing Co-Founder Shares How He Successfully Launched a Digital Marketing Agency

Welcome to our founder lessons series.

This week, Dan Reeves reveals how he co-founded a digital marketing agency for small & medium-sized businesses.

Tell us about Dandy Marketing

Dandy Marketing provides digital marketing services to small and medium-sized businesses across the globe. Our specialities include Search Engine Optimisation (SEO), Pay-Per-Click Advertising (PPC), Content Marketing and Paid Social. Our approach is to provide to the point, honest marketing advice and support that gets results.

Why and how did you start Dandy Marketing?

I worked in the digital marketing industry for over 5 years, working in-house for some big UK brands and with some big agencies. When dealing with these agencies, I often found myself thinking “I could do this better”. So I guess the thought of running a digital agency was always in the back of my mind. I just never summoned enough courage to do it.

I was lucky enough to start a new role, and gain a friend that had the same ideas, passion and approach to marketing. One day in our canteen we just decided to go for it and Dandy was born over chicken nuggets and chips.

As we were often in the same meetings, we saw the good and the bad side of agencies. We started because we saw a better way of doing things, especially for smaller businesses. So, we focus on results and transparency, providing the best value for money service can.

What has been your biggest success factors?

It seems everyone is starting a consultancy or marketing agency these days. Combine that with the thousands of digital marketing agencies out there already, and you’ve got a pretty crowded market.

I think our biggest factor has come down to our approach, and if I may say so, just being genuinely good people to work with.

We are completely transparent with what’s working, what’s not. The work we have carried out, and the impact it has had. We also go the extra mile for clients, for example, we picked up a new client, and ended up completely redoing her website for free. 

Some may see that as stupid, and a missed opportunity but that’s our approach. We have already gained that “missed revenue” back from the referrals the client has given us. 

Another factor that has contributed to our success so far is consistent effort. I know now I wouldn’t have been able to do this on my own. I’m very grateful that we have a team and culture with the same mindset and morals. 

What are the biggest challenges you have faced launching and running the company?

As they are only two of us running the day to day operations it was quite a challenge juggling all these new tasks we had to perform.

Not only do we have to deliver for clients, well, we actually need to get clients. There’s also the boring business/accountancy stuff, which I hate doing, and thankfully my co-founder has picked up.

We went from being in-house marketers to business development managers, HR, account managers and accountants!

All of these were new to us, so it was a bit of a learning curve, some of which we are still trying to nail down.

We knew we needed help on the accountancy side so we signed up with a digital accountancy firm. The software and support they provide have been a huge help. 

Which do you think is most important: the right market, the right product, or the right team?

These 3 will forever be a key part of any successful business. I think for me and the industry I work in I’d have to say, team.

The biggest part of my role is ensuring we are delivering results for clients. The better the team, the better you can do that. The market will then come to you!

Plus, it’s always good to have a team you can thrive in and enjoy working with. As an entrepreneur, having that support network is invaluable.

Final words for those chasing the startup dream

Self-doubt is normal but you can overcome it by just starting. Doesn’t matter how small. Just start.

Consistent effort is the path to mastery so once you start, don’t be afraid of new things, keep going. Create momentum and you will feel unstoppable.

Don’t be afraid to ask for help, look for Facebook groups, old bosses/colleagues. People will be more than happy to share their advice.

Virtalent Founder Reveals How He Launched a Service That Helps Busy Entrepreneurs to Better Leverage Their Time

Benvenuti nella nostra serie di lezioni del fondatore .

Questa settimana, Sam Wilson condivide il modo in cui ha lanciato con successo Virtalent.

Che cos’è Virtalent?

Virtalent è un servizio di assistente virtuale che aiuta gli imprenditori impegnati a sfruttare meglio il loro tempo. Il team di Virtual Assistants di Virtalent fornisce assistenza PA, marketing o assistenza ai clienti per offrire agli imprenditori la chiarezza e la concentrazione di cui hanno bisogno per ampliare in modo sostenibile (e divertente!) Le loro aziende.

I clienti sottoscrivono un abbonamento mensile flessibile per 10, 20, 40 o 60 ore, consentendo loro di concentrarsi su attività a valore aggiunto, piuttosto che sull’amministratore associato alla gestione di un’azienda. In sostanza, aiutiamo gli imprenditori a lavorare sulla della loro azienda e non in .

Perché e come hai fondato la tua azienda

Ho iniziato Virtalent con il mio cofondatore, Ellie, dopo che ci siamo imbattuti l’industria dell’assistente virtuale (VA) per caso. Stavamo studiando i diversi tipi di supporto a cui gli imprenditori possono accedere quando stanno cercando di crescere.

Ci sono mercati di attività, tuttavia la maggior parte dei fornitori sono offshore e quindi le barriere linguistiche e le differenze culturali possono essere diverse. Questo porta a risultati contrastanti: o il progetto va molto bene o va molto male! Il modello di offerta significa anche che il successo nel mercato si basa in gran parte solo sul prezzo, dando come risultato la mentalità “chi può fare questo il più economico”. Questa è una corsa verso il basso.

Ci sono anche agenzie, tuttavia la maggior parte delle agenzie sono costose e si rivolgono in gran parte a team più grandi e più affermati con budget elevati e non per le piccole imprese (specialmente quelle che hanno appena iniziato).

Questo lascia assumere un dipendente. Ma, ancora una volta, è improbabile che un’azienda più piccola voglia assumere questo significativo impegno finanziario e legale.

Vogliono un modo conveniente e privo di rischi per accedere ai talenti di alta qualità di cui hanno bisogno per far crescere le loro aziende.

Abbiamo quindi incontrato l’industria dell’assistente virtuale. Ciò sembrava spuntare molte caselle, ma abbiamo scoperto che a queste aziende mancava ancora un supporto a lungo termine di alta qualità. Gran parte del settore nel Regno Unito e negli Stati Uniti è composto da liberi professionisti con poca esperienza e quindi la qualità varia notevolmente. Anche le aziende più grandi sembravano troppo concentrate sul completamento di milioni di attività, piuttosto che servire i clienti in un modo più personalizzato e gradevole.

Ci siamo resi conto che c’era una lacuna nel mercato. Le piccole imprese hanno bisogno di persone affidabili ed esperte per aiutarle a ridimensionare le loro attività, ma vogliono anche assumere queste persone in modo facile ed economico.

Volevamo andare oltre ciò che i nostri concorrenti offrivano fornendo una soluzione più su misura per le loro esigenze, ma comunque a un prezzo competitivo. Abbiamo scelto di sconvolgere il settore in meglio.

Oggi, il nostro team di 40 ha ora una media di 17 anni di esperienza, la maggior parte avendo lavorato in grandi società blue chip. Possono davvero aggiungere valore alle aziende dei nostri clienti.

Quali sono stati i tuoi maggiori fattori di successo

Siamo fortunati ad avere qualche successo. Virtalent è apparso sulla stampa nazionale, in particolare The Sunday Times e The Mail on Sunday e abbiamo vinto premi per l’imprenditoria da RBS NatWest e Santander.

Considero uno dei maggiori successi dell’azienda quando ci avviciniamo a società come Black and White Hospitality, la società di ristorazione di proprietà di Marco Pierre White e Countrywide, che è la più grande società immobiliare del UK. Il fatto che questi noti marchi ripongano la loro fiducia nel nostro team di Assistenti virtuali per fornire supporto PA e amministrazione di alta qualità è uno dei nostri maggiori successi in Virtalent.

Quali sono le maggiori sfide che hai dovuto affrontare nel lancio e nella gestione della società

Quando avvii un’azienda per la prima volta, può esserci molto rumore che può offuscare il tuo giudizio o allontanarti dal percorso stai andando giù. Tutti hanno un’opinione e sei propenso a seguirla quando sei nuovo nel gioco dell’imprenditorialità, spesso a tuo discapito.

Ora che sono più vecchio e più saggio, sono più sicuro di me e capisco che l’unica opinione di cui dovrei fidarmi quando si tratta di Virtalent è la mia. Ora che gestisco l’azienda 5 anni dopo, una sfida che trovo è la definizione delle priorità. Il mio ruolo è cambiato dal lancio di Virtalent in cui devi indossare molti cappelli solo per far decollare l’attività.

Oggi il mio obiettivo è cercare di ridimensionare l’azienda e creare le giuste strategie per ideare e seguire. È una sfida, ma divertente in cui sto ancora imparando tutto il tempo!

Quale ritieni sia più importante: il mercato giusto, il prodotto giusto o la squadra giusta?

Naturalmente tutti e tre sono importanti, ma direi il prodotto giusto o, nel nostro caso, il servizio giusto è il più importante.

Un’azienda sostenibile e redditizia si concentra sulla risoluzione di un problema. Puoi avere accesso al tuo mercato e avere migliaia di clienti a portata di mano, nonché avere un team incredibile dietro di te per consegnare su tutti i fronti, ma se tu o il tuo team non potete offrire il giusto prodotto o servizio al vostro cliente, scoprirai che la tua attività non crescerà e alla fine fallirà.

È necessario risolvere un vero problema per prosperare.

6. Parole finali per chi insegue il sogno di startup

Fidati del tuo istinto e del tuo istinto. Se una decisione non sembra giusta, probabilmente significa che non lo è. Può essere facile essere fuorviati da “esperti”, ma tu sei il più grande esperto quando si tratta della tua azienda.

Mentre è importante circondarsi di individui intelligenti e affini; il tuo viaggio e la tua esperienza non sono il loro viaggio e la loro esperienza. Prendi pepite di saggezza che puoi applicare alla tua attività, ma i tuoi fallimenti saranno la più grande opportunità di apprendimento a cui puoi accedere come imprenditore.